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LJ

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  1. An unknown error occurred when saving AI file

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    53 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,
    Thanks for reporting this issue, Illustrator Team really appreciate this.
    We are unable to reproduce this issue in house. We need your help in getting this issue reproducible.
    Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
    Please Also let us know if you have been using any 3rd Party plugin while facing this problem.

    Since this is not a generic issue that we can reproduce at our end, we might need someone to look into your machine to figure out what is going on here.
    If yes, then please do let me know about your available time so that I can schedule a connect session accordingly.
    Our time zone is IST (+5:30 GMT).We are available…

    An error occurred while saving the comment
    LJ commented  · 

    When trying to save changes to a previously created file, I get an error that just states "An unknown error has occurred".
    Trying to resave as a new file results in the same error.
    Unchecking "create PDF compatible file" lets the file save but that is not a solution, these files must be PDF compatible with editable text and artwork.

    Removing presets as instructed in another troubleshooting document does not solve the issue, removed presets still exist in the program even when removed and they cannot be deleted from the Illustrator dialog box.

    Wiped and reinstalling Illustrator does not solve the issue.

    I have a Mac, running OS 10.13.6, Illustrator 24.3

    LJ supported this idea  · 

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