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An unknown error occurred when saving AI file

Since updating to 24.2 on our Macs people are intermittently getting "An unknown error occurred" when trying to save an AI file. We have found in those cases outlining all the fonts will let us save. We are using the latest version of Universal Type Client for our font management.

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Justin Taylor shared this idea  ·   ·  Report…  ·  Admin →
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Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded  · 

Hi,
Thanks for reporting this issue, Illustrator Team really appreciate this.
We are unable to reproduce this issue in house. We need your help in getting this issue reproducible.
Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
Please Also let us know if you have been using any 3rd Party plugin while facing this problem.

Since this is not a generic issue that we can reproduce at our end, we might need someone to look into your machine to figure out what is going on here.
If yes, then please do let me know about your available time so that I can schedule a connect session accordingly.
Our time zone is IST (+5:30 GMT).We are available between 8.00 am to 8.00 pm IST.

Thanks and Regards,
Ankit Goyal
Illustrator Team

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  • Wes Rand commented  ·   ·  Report

    I have been getting this error recently. Illustrator will not let me save the file I'm working on as an Illustrator file. But I can save the AI file as a PDF, close it, open the PDF and then save as an AI file again.

  • Trina Werkema commented  ·   ·  Report

    Same problem. I turned off several active fonts including Helvetica Neue LT, FF Dingbats, Bembo, and Gotham. I don't know which did it but I was able to save. If there is a font issue, Illustrator please tell us there's a font conflict.

  • Bogdan Voaidas commented  ·   ·  Report

    Same F*** issue on 26.0.1 64 bit, windows 10. New document created and worked some min on it and have only 5 shapes and paths and I am unable to save anywhere on my computer.

  • Mostafa Aswany commented  ·   ·  Report

    I can't save my work, and this happens many times, and I have to close the app and work again!!!

    there is an error as the video attached said (An unknown error has occurred).

  • Enisio commented  ·   ·  Report

    This error usually occurs if the text field is not converted. This error is actually ridiculous.

  • Leigh commented  ·   ·  Report

    I'm getting the same issue randomly throughout the day. Very frustrating

    Illustrator 25.4.1
    macOS 10.15.7

  • Leigh commented  ·   ·  Report

    I'm getting the same issue randomly throughout the day. Very frustrating

    Illustrator 25.4.1
    macOS 10.15.7

  • Leigh commented  ·   ·  Report

    I'm getting the same issue randomly throughout the day. Very frustrating

    Illustrator 25.4.1
    macOS 10.15.7

  • Leigh commented  ·   ·  Report

    I'm getting the same issue randomly throughout the day. Very frustrating

    Illustrator 25.4.1
    macOS 10.15.7

  • Leigh commented  ·   ·  Report

    I'm getting the same issue randomly throughout the day. Very frustrating

    Illustrator 25.4.1
    macOS 10.15.7

  • Leigh commented  ·   ·  Report

    I'm getting the same issue randomly throughout the day. Very frustrating

    Illustrator 25.4.1
    macOS 10.15.7

  • Lauren commented  ·   ·  Report

    I'm having this issue too. I can no longer open those files either.

  • Anonymous commented  ·   ·  Report

    Continually get this error while saving .ai files. I recently purchased a new computer in hopes of alleviating the issue. This is a completely clean install. First file trying to save immediately the same error. The amount of time this is wasting is beyond acceptable. I do not use custom .pdf files. This is completely updated, clean install. This is a joke.

  • Pau commented  ·   ·  Report

    Had the same error today saving my files: unknown error while saving file

  • Phil commented  ·   ·  Report

    I had this problem today. It was font related but not Myriad Pro. A font, Frutiger light, which was not even being used and therefore not opened with other fonts but was listed missing under Type > Find Fonts. I changed it to a different font and the document saved.

  • Anonymous commented  ·   ·  Report

    Same. Cannot save. And at the worst possible time. I literally have to nudge something to the left under a press deadline that will now be blown.

  • Karin Odell commented  ·   ·  Report

    I was having this same issue with the 2021 / 25.3.1 version and turning off Myriad Pro Regular in Suitcase fixed it. Thank you so much to Justin below, you saved me hours of troubleshooting!

  • Justin Taylor commented  ·   ·  Report

    Just an update we've found when this happens to us we can go into our font manager (Universal Type Client) and deactivate Myriad Pro Regular, and it will let us save afterwards.

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