Anonymous
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Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Same thing here. Adobe updates the software every other week but they never seem to really FIX anything. Getting annoying.
Been trying to trace a ONE colour graphic shape from its background and Illustrator completely sucks. Tried a transparent png, a two color jpg and black and white jpg and no matter what combination of AI settings I try after manually opening the settings window, absolutely NOTHING happens, just leaves the image as it was. The initial "quick trace" another completely useless feature only results in converting the whole image to a white box. Very helpful Adobe. Totally useless feature and pathetic when it comes to Adobe. There's literally PHONE APPS that are almost doing this for their filters and **** but Adobe can't figure it out on a professional level? They make us update this software every two weeks but never seem to actually fix anything or make anything better. Running the new 2021 version of AI and this still doesn't work. A ******* joke Adobe has become.