Rainer Rressel
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10 votesCompleted (Comments Open) · 36 comments · Illustrator (Desktop) Feature Requests » Other... · Flag idea as inappropriate… · Admin →
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1 vote1 comment · Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU) · Flag idea as inappropriate… · Admin →Rainer Rressel
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5 votes4 comments · Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU) · Flag idea as inappropriate… · Admin →
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commented
The hole GPU support with Illustrator 2021 is broken on the Mac with Big Sur. (Mac OS 10.3 + Ai 25.2.3) GPU support works with a blank document. As described by Oliver the GPU support crashes reproducibly. The triggers are: switch on rulers > no GPU, open document with guides > no GPU, double click on grouped elements > no GPU. I repeatedly wrote to Adobe but several upates went by without help. Every (!) colleague I have spoken to has struggled with the same mistake. Both of my Macs (Intel & M1) have the issue. The software quality Adobe delivers here is an outrage for paying customers.
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70 votes132 comments · Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU) · Flag idea as inappropriate… · Admin →
I am happy to share that we have fixed this bug in our latest release – 26.2.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
An error occurred while saving the comment Rainer Rressel
commented
Very similar problem here with both my Macbook Pro M1 and my iMac 2019 (i9, Vega48) with latest OS X Updates: Both machines lose GPU support when accessing a grouped elements, when turning on rulers or using guides. A document from scratch works just fine as long I don't do one of mentioned things above.
On the iMac I switched back to Ai 24 wich works fine. Ai 25 is a broken version.
Kind regards
Rainer -
3 votes1 comment · Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU) · Flag idea as inappropriate… · Admin →Rainer Rressel
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2 votes0 comments · Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU) · Flag idea as inappropriate… · Admin →Rainer Rressel
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GPU support is still broken: switch on rulers, change canvas or double click a grouped and the GPU support is gone. (Mac OS 11.13.1, latest Ai beta with Apple Silcon support)