Translate Ideas and Comments
Choose language:
There was an error during translation

Rainer Rressel

My feedback

  1. 10 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    An error occurred while saving the comment
    Rainer Rressel commented  · 

    GPU support is still broken: switch on rulers, change canvas or double click a grouped and the GPU support is gone. (Mac OS 11.13.1, latest Ai beta with Apple Silcon support)

  2. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Rainer Rressel shared this idea  · 
  3. 4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    An error occurred while saving the comment
    Rainer Rressel commented  · 

    The hole GPU support with Illustrator 2021 is broken on the Mac with Big Sur. (Mac OS 10.3 + Ai 25.2.3) GPU support works with a blank document. As described by Oliver the GPU support crashes reproducibly. The triggers are: switch on rulers > no GPU, open document with guides > no GPU, double click on grouped elements > no GPU. I repeatedly wrote to Adobe but several upates went by without help. Every (!) colleague I have spoken to has struggled with the same mistake. Both of my Macs (Intel & M1) have the issue. The software quality Adobe delivers here is an outrage for paying customers.

  4. 58 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Hi,

    After having investigated the issue with some users , we have been able to find a reproducible scenario for this issue which is due to using a specific color profile which is Generic-CMYK.

    Our team is working on fixing this issue on priority.Until the issue is fixed please follow the below steps as a workaround :

    1. Go to Edit → Color Settings
    2. Under Settings set the default color profile → North America General Purpose 2
    3.Press OK

    Then try creating new document.

    Incase with the above workaround still the issue is observed at your end, please let us know in the comments .

    With Best Regards,
    Aishwarya G Gadodia

    An error occurred while saving the comment
    Rainer Rressel commented  · 

    Very similar problem here with both my Macbook Pro M1 and my iMac 2019 (i9, Vega48) with latest OS X Updates: Both machines lose GPU support when accessing a grouped elements, when turning on rulers or using guides. A document from scratch works just fine as long I don't do one of mentioned things above.

    On the iMac I switched back to Ai 24 wich works fine. Ai 25 is a broken version.

    Kind regards
    Rainer

  5. 3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Rainer Rressel shared this idea  · 
  6. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Illustrator (Desktop) Bugs » GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
    Rainer Rressel shared this idea  · 

Feedback and Knowledge Base