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Stephanie

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  1. An unknown error occurred when saving AI file

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    53 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,
    Thanks for reporting this issue, Illustrator Team really appreciate this.
    We are unable to reproduce this issue in house. We need your help in getting this issue reproducible.
    Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
    Please Also let us know if you have been using any 3rd Party plugin while facing this problem.

    Since this is not a generic issue that we can reproduce at our end, we might need someone to look into your machine to figure out what is going on here.
    If yes, then please do let me know about your available time so that I can schedule a connect session accordingly.
    Our time zone is IST (+5:30 GMT).We are available…

    An error occurred while saving the comment
    Stephanie commented  · 

    1)
    Illustrator 25.1
    Mac Os 10.15.7
    2)
    Saving a document which I saved successfully just 10 minutes before
    No hidden/blocked layers or objects (sometimes it's the simplest vector file with only 1 layer)
    Occurrs with local disks and external hard drives
    3)
    My expected result: being able to save my work!
    4)
    Not knowing when the unknown error will attack, every save is a gamble. When the error occurs I can only take everything to photoshop as an intelligent object, close and open illustrator again, open the intelligent object and hope that now it will save. sometimes it does, sometimes it does not. There is no logic to it.

    Stephanie supported this idea  · 

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