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Joanna

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  1. An unknown error occurred when saving AI file

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    53 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,
    Thanks for reporting this issue, Illustrator Team really appreciate this.
    We are unable to reproduce this issue in house. We need your help in getting this issue reproducible.
    Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
    Please Also let us know if you have been using any 3rd Party plugin while facing this problem.

    Since this is not a generic issue that we can reproduce at our end, we might need someone to look into your machine to figure out what is going on here.
    If yes, then please do let me know about your available time so that I can schedule a connect session accordingly.
    Our time zone is IST (+5:30 GMT).We are available…

    Joanna supported this idea  · 
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    Joanna commented  · 

    My operating system is 64-bit and my Illustrator is v25.1. Today my desktop crashed while working on Illustrator. Had to restart it, which forcibly shut down Illustrator. Once it restarted I opened Illustrator but there was no internet connection so it didnt activate the font used in the work and so had to delete the "restored" document. Once I connected the internet my account was signed in and could activate the font. But now when I try to save the project, "An unknown error has occurred" appears.

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