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  1. 56 votes

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    Hi,

    After having investigated the issue with some users , we have been able to find a reproducible scenario for this issue which is due to using a specific color profile which is Generic-CMYK.

    Our team is working on fixing this issue on priority.Until the issue is fixed please follow the below steps as a workaround :

    1. Go to Edit → Color Settings
    2. Under Settings set the default color profile → North America General Purpose 2
    3.Press OK

    Then try creating new document.

    Incase with the above workaround still the issue is observed at your end, please let us know in the comments .

    With Best Regards,
    Aishwarya G Gadodia

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    Flant commented  · 

    Looks like this bug is back!

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    Flant commented  · 

    25.4.1 still not working. Same bug, same problem

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    Flant commented  · 

    Any more news on this as a fix? 25.3.1 still unusable.

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    Flant commented  · 

    Hi,

    Here is a screen recording of the bug that I can recreate every time.

    1. Image in a linked file placed in AI
    2. Mask the image with red box
    3. Move image around artboard in real time. Using GPU
    4. Double click into mask. Note: Screen goes black.
    5. Double click back to artboard.
    6. Move image around artboard in real time. GPU greyed out and very very slow.

  2. 2 votes

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    Flant commented  · 

    Come on AI users, this would be a game changer!

    Flant shared this idea  · 
  3. 31 votes

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    Hi,

    Thank you for reporting this issue.
    Unfortunately we are unable to reproduce this issue inhouse.
    Can you help the Illustrator team to isolate this issue further?
    If yes, then please let me know the following:

    1) If yes, kindly provide some video , Test file(Via File→Package), OS version of your machine & steps with which you are facing issue and share with us at ShareWithAI@adobe.com in a Zip file.

    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal

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    Flant commented  · 

    Here is a video of the problem

    Flant supported this idea  · 
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    Flant commented  · 

    Here is a video of the problem

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