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Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
An error occurred while saving the commentJoanne Soo commented
I'm having this same issue too but I've manage to solved mine. Not sure whether this can help anyone else because I'm just working on a simple artwork.
Try checking whether there's any other lines/ artwork outside of the board using "ctrl + A" to select all. If the selection box is larger than the size of your artwork, try zooming out to delete or move the unnessary lines/ artwork.