Pablo
My feedback
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11 votes
If this issue still happens for you, please share a PNG image that Ai fail to place. You can do this directly in the comment or send it over to sharewithai@adobe.com if you are not allowed to share it publicly.
There is a separate report on failing specifically with 1-bit PNGs you can upvote also, if it’s your case.
An error occurred while saving the comment An error occurred while saving the comment Pablo
commented
I updated to OSX 10.15x and the problem of PNG files was solved in Illustrator 25.4..8. In my case was caused by a DxfDxwFileFormat.aip not loading because in the last update that file was outdated for OSX 10.14x as I was told by Adobe Support. Try updating the OSX and the AI.
An error occurred while saving the comment Pablo
commented
Same here!! Frustrating.
Pablo
supported this idea
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2 votes
An error occurred while saving the comment Pablo
commented
I have the exact same problem with PNG files since the last update 25.4.8 a couple of weeks ago. Doesn't matter its a new file with a new png. Or if it is an old file trying to open linked png files. It do not work anymore.
Pablo
supported this idea
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Yes. I was happy with 10.14 too.. my iMac is not that new and with 10.14 worked great. Let's see what happens with 10.15. So far not problems at all, but now I can read all my files correctly and even update to 26x.
May be if there's a way to go back to a previews illustrator version will solve it. In my case, the problem was created exactly when I updated AI to 25.4.8 (the latest compatible with 10.14x) Don't know how to go back to previews versión, but may be there's a way.
Good luck