Jihane Bishop

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  1. Cursor stuck on hand

    39 votes
    26 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Admin →
    How important is this to you?
    Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    We need your help in re-creating this issue at our end. If this issue is reproducible at will, please reach out to sharewithai@adobe.com with your convenient time for remote screen sharing. If this happens intermittently, please do screen recording and send us the same. Any other details that help in re-creating this issue will be helpful (files, workspace, plug-ins, preferences, etc.)

    -Rama
    Illustrator Team

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    Jihane Bishop commented  · 

    This has been a reoccuring issue for me for months. The cursor is stuck on selection when I try any other tools. I'm mainly using paintbrush when this happens. This happens only sporadically but it's always a bummer.

    Something that works sometimes is ensuring all opened projects saved. But this isn't always successful.

    Details of your operating system: Windows 11 Home 22H2
    The version of Adobe Illustrator (desktop): Illustrator v 27.3.1

    I could upload a video but literally just imagine I've clicked on paintbrush but my cursor looks like a hand. lol

    Thank you so much for helping because................. this keeps happening. I've updated it to the latest version and everything. It's hindering my progress. I mean I'd be so upset if I was pressed for time and I couldn't even use my program. I've tried resetting my laptop, too and it didn't work. It just decides not to work sometimes!

    Jihane Bishop supported this idea  · 

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