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Sa Ki

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  1. Eyedropper Tool picks a wrong color from white canvas

    6 votes

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    1 comment  ·  Illustrator (Desktop) Beta Bugs » Tools  ·  Admin →
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    Sa Ki commented  · 

    When I use the eyedropper tool to pick up the color of the canvas and artboard, the color is not accurate, and the color picked up is inconsistent each time I create a new document. Even after restarting Illustrator Beta, the issue persists. The version of Illustrator I am using is 27.7 39 (64-bit).

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  2. Artboards with the same number / missing number

    188 votes

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    165 comments  ·  Illustrator (Desktop) Bugs » Documents and Artboards  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team again asks for help with this issue, since there are not specific steps they can try to reproduce it — the nature of the bug is random.


    If you are a Windows user, the next time you spot a missing or a duplicated number in Artboards panel, please follow these instructions below.


    1. Open Task Manager

    2. In Details tab, locate 'Illustrator.exe'

    3. Right click it and choose 'Create dump file'

    4. Wait until the dumping process is complete and click 'Open file location' button

    5. Find 'Illustrator.dmp' (sorting files by date helps) and compress it with any archiving utility

    6. Upload the archive to a file hosting service of your choice and sent the link for download to sharewithai@adobe.com. Please use the subject 'Artboards numbering bug dump'


    This will help provide necessary clues to locate the source of the problem. If you are a Mac user —…

    Sa Ki supported this idea  · 
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    Sa Ki commented  · 

    When I was duplicating a new artboard, the sequence number became 8 when the number of artboards reached 7. However, the sequence number remained 8 for the eighth artboard, and when I attempted to create a new document, it remained abnormal. The issue was resolved when I launched the official version of Illustrator. When exporting, there were missing artboards due to duplicate sequence numbers. After ten minutes, when I restarted Illustrator Beta, it displayed normally. The version of Illustrator I am using is 27.7 39 (64-bit).

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