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Bárbara Bustamante Rueda

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  1. "Open" window loads blank and duplicates

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    8 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team has identified an issue for a small subset of users who are on the Windows operating system and also have their network traffic routed through a proxy.

    A temporary solution to this issue is the following:

    1. Open up PowerShell
    2. Copy and paste the following commands:
    cd "C:\Program Files\Adobe\Adobe Illustrator 2026"$env:WEBVIEW2_ADDITIONAL_BROWSER_ARGUMENTS = "--use-system-proxy-resolver"& '.\Illustrator.exe'
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    Bárbara Bustamante Rueda commented  · 

    Hi, thanks for the suggestion. I checked and my Safari was already up to date.

    The problem continues: when selecting File > Open… the dialog takes several seconds (sometimes minutes) to appear, and if I press Cmd+O again, Illustrator opens multiple blank overlapping windows that don’t load any content.

    Additionally, the behavior is intermittent.
    Sometimes the Open… dialog appears immediately, but other times it doesn’t.

    An error occurred while saving the comment
    Bárbara Bustamante Rueda commented  · 

    I’m not fully sure when the issue started, but it seems it began after updating Adobe Illustrator to version 30.0. I also recently updated macOS to Tahoe, so the problem may be related to one of these updates. I can’t confirm the exact trigger.

    Dragging and dropping files does work, but it’s not a practical workaround for me because most of my files are stored in Adobe Cloud, so I depend on the Open… dialog to access them. That dialog is the part that takes several seconds or minutes to appear and sometimes opens multiple blank overlapping windows.

    Bárbara Bustamante Rueda shared this idea  · 

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