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  1. 11 votes

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    Anonymous commented  · 

    Still having this problem on 1/6/20. After installing Illustrator 2020 my file explorer no longer shows previews for any Ai files.

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  2. 52 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Anonymous supported this idea  · 
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    Anonymous commented  · 

    Having the same problem, need to send proofs to customers and when I save for web I get this same problem. GPU performance on or off, doesn't matter.

  3. 37 votes

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    Hi,

    We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
    Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Anonymous supported this idea  · 

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