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Harsh Tiwari

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  1. 40 votes

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    48 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Flag idea as inappropriate…  ·  Admin →

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    Harsh Tiwari commented  · 

    Hi,

    Is this issue still being experienced for Illustrator latest released version 23.0.1 as well?
    Although, the issue described was not reproducible for previous versions too, at our side.
    Kindly share the steps/file at sharewithai@adobe.com, if anyone is still experiencing this issue.

    Thanks
    Adobe Illustrator Team

  2. 4 votes

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    1 comment  ·  Illustrator (Desktop) Bugs » Tools  ·  Flag idea as inappropriate…  ·  Admin →

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    Harsh Tiwari commented  · 

    Hi Alastair,

    I assume you are using Illustrator 2017.1.0 Release
    I have tried this scenario and cursor changes its colour from black to white while snapping for my case.
    Try deleting the preferences of Illustrator at location:

    Mac:
    Users/<username>/Library/Preferences/Adobe Illustrator 21 Settings
    Users/<username>/Library/Application Support/Adobe/Adobe Illustrator 21

    Win:
    C:\Users\<username>\AppData\Roaming\Adobe\Adobe Illustrator 21 Settings

    and then try the scenario

    Also, did you experience the issue on certain zoom level or certain mode? If yes, please indicate.If possible, kindly share the link to screenshot/screen recording of the issue, to help us understand the issue better.

    Thanks

  3. 11 votes

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    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

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    Harsh Tiwari commented  · 

    There are a couple of things that can be checked.
    First, check if 'Fade Region outside Artboard' is checked OFF.
    1. Create a new document
    2. Go to Artboard Tool Mode (Shift + O)
    3. Click on Artboard Options in Control Panel or Properties Panel
    4. Click on 'Fade Region outside Artboard' to turn it ON

    However, even if this option is OFF, you can still see the boundaries of artboard

    Secondly, in the screenshot , it can be seen that the app bar, GPU is either disabled or not supported (Rocket icon on the top bar) but the document title shows 'GPU Preview'. So, it can be a GPU related issue, try zooming or panning to check if this is a rendering issue.

    Additionally, try changing the color of artboard by Document Setup> Simulate Colored Paper and then, zoom and pan to see , what happens in this case.

    Hope that this helps

    Thanks

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