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Ivan Trushin

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    1 comment  ·  Illustrator (Desktop) Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →
    Ivan Trushin supported this idea  · 
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    0 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. It would also be helpful if you can share your workspace on sharewithai@adobe.com

    Thanks
    Anish Kumar
    Illustrator Team

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    4 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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    Ivan Trushin commented  · 

    I am having this with the latest Illustrator update on Windows 10 Pro. It is consistent regardless of login or restart or preference updates.

    Whenever I want to create a new document the settings panel (with all the preferences for file type, color space, size, ect) is visible just enough to know it's there (30 px) but is cut off past that any resizing the "New Document" dialog box does not reveal any more of it. This makes it impossible to use. I always have to workaround by selecting from the visable options which are usually PRINT > Letter and then go back to file options and make all the necessary changes. Very annoying and a time waste. Hope this helps and that you can fix the problem soon. Thanks,
    -ivan

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