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3 votesRequest to Contact Support · Ashutosh Chaturvedi responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
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Pencil tool has me like FML all day. Impossible to use Illustrator. My graphics card is a 550M like this guy’s. It seems to be a huge problem on Windows. Updates do not fix!