Illustartor cc 2018 Crashing when clicking the paintbrush tool or shape builder tool
Illustartor cc 2018 Crashing when clicking the paintbrush tool or shape builder tool in the tools panel. The "N" shortcut for the underlying pencil tool also crashes illustrator. I have reset preferences, but to no prevail.
I am not using GPU as Illustrator can not find my Nvidia GT540M
Windows 10
8gb ram
quad i7
Asus N53sv
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
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Khairum Islam commented
Hi i'm getting trouble every time I try to use brush tool or paint tool or pencil my entire program crushes i don't know what to do. please help
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Anonymous commented
I have the same problem you have to solve this issue quickly as possible as you can please ......
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Jarod commented
Well i had the same problem, when i clicked the paintbrush tool Illustrator crashed, it turned out to be my graphics card, my laptop has hybrid graphic card(Nvidia-Intel) every time i opened Illustrator Nvidia was automatically chosen as default. What i did was to right click on Illustrator and open it with intel and problem solved. I don't know why but Illustrator doesn't work well with my Nvidia graphic card.
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brady commented
Pencil tool has me like FML all day. Impossible to use Illustrator. My graphics card is a 550M like this guy’s. It seems to be a huge problem on Windows. Updates do not fix!
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L commented
Oh no, this just started happening to me too!
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Cassandra commented
It is really irritating that there is still no solution to this problem. Please send help!
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Anonymous commented
When I select Brush, the program crashes. Help please. Bring updates as soon as possible. It's embarrassing for Adebe.
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Anonymous commented
This has been happening to me, too. I click the brush tool or the pencil tool and it crashes. I shared my crash information as directed with sharewithai@adobe.com. Please fix this. I am using the trial version and this is not convincing me I should shell out more for it in addition to what I already pay for Photoshop and InDesign.
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Carlos Giraldo commented
Same here and same as Hemanth!.
Whenever clicking the paintbrush or shaper tool or using the shortcut key to any of this two tools Illustrator crashes.
I am able to open the brushes panel and modify any brush, apply a brush preset to a line or shape but when selecting or using the shortcut as mentioned before illustator crashes.Any solution yet?
Regards.
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Alejandro commented
Hi. I need a solution for the same problem.
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Hemanth commented
Same Isuue for me also, Illustrator 2018 Crashing when clicking the paintbrush tool or shape builder tool. And also laggy Issue Please Fix this Bug and Improve Performance
Thank You
Hemanth
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Are Pettersen commented
I have already responded to an email with the exact same request on 29. Oct, with a link to the requested files on my google drive. I will send you the link again here:
https://drive.google.com/file/d/0B91fRVmTKUZEU1RwOFY0bGRMTk0/view?usp=sharingBest Regards
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Sarah Khan (Illustrator team) commented
Hi Are Pettersen,
Thanks for reporting the issue.
Kindly, send your crash dump and system info by following the guides as given here: https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html with sharewithai@adobe.com.Thank