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Brad Thompson

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  1. 11 votes
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    17 comments  ·  Illustrator Bugs » Launch  ·  Flag idea as inappropriate…  ·  Admin →

    Please try again, there was a server level issue that was leading to a crash on January 9th 2019

    NOTE: This issue is only for the scenario where Illustrator 23.0.1 / 23.0.0 started crashing on January 9th 2019

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    Brad Thompson commented  · 

    yes - unplugging the internet and disabling wifi allowed the software to run for me. good to serve my immediate workflow need, but definitely not a long term solution!

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    Brad Thompson commented  · 

    This began happening to me today as well. As you, everything was A-OK yesterday.

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  2. 13 votes
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    13 comments  ·  Illustrator Bugs » Launch  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

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    Brad Thompson commented  · 

    I am having the same issue. Illustrator and InDesign both crash shortly after startup. Photoshop works fine.

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  3. 1 vote
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    We would need the file to recreate and investigate.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

    Brad Thompson shared this idea  · 

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