Brad Thompson
My feedback
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11 votes
Please try again, there was a server level issue that was leading to a crash on January 9th 2019
NOTE: This issue is only for the scenario where Illustrator 23.0.1 / 23.0.0 started crashing on January 9th 2019
An error occurred while saving the comment An error occurred while saving the comment Brad Thompson
commented
This began happening to me today as well. As you, everything was A-OK yesterday.
Brad Thompson
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14 votes
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – IllustratorAn error occurred while saving the comment Brad Thompson
commented
I am having the same issue. Illustrator and InDesign both crash shortly after startup. Photoshop works fine.
Brad Thompson
supported this idea
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1 vote
We would need the file to recreate and investigate.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – IllustratorBrad Thompson
shared this idea
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yes - unplugging the internet and disabling wifi allowed the software to run for me. good to serve my immediate workflow need, but definitely not a long term solution!