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Lisa Kristel

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    475 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Flag idea as inappropriate…  ·  Admin →
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    Lisa Kristel commented  · 

    Corey Key , Govind Gupta , everyone who's responded:
    It IS a RAM issue. When I replaced my computer with one with much more RAM, the issue disappeared. Hand tool stuck was one manifestation, or maybe illusion, of software performing hyper-slowly. I guess a string of commands getting stuck together would look like the hand tool was running amok.

    My issue is resolved. Answer: MORE RAM.

    Thank you all for your help! And Corey Key , you were correct!

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    Lisa Kristel commented  · 

    My hand tool and other functions are working now: solution? A computer with MORE RAM. Maybe it should have been obvious to me, but I’d been using the same computer for many years. Perhaps the software grew with updates. I wonder why no one thought it would malfunction with lack of space in which to work?

    Anyway I know that now.

    Illustrator needs lots of RAM.

    Thanks all who tried to help.

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    Lisa Kristel commented  · 

    Greg Mote interesting. I'm beginning to think it occurs when I'm using too much RAM and it is in fact what looks like is happening when Illustrator is working exceedingly slowly. Maybe...

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    Lisa Kristel commented  · 

    geoparkin , thanks for the advice but that doesn't work for me. Nothing does. I've deleted my preferences, deleted the app and reloaded, restarted the computer, shut it down completely. Nothing.

    With more careful observations, it's not exactly the hand tool stuck: I may use the selection tool to click on an object and nothing happens. So I click again, then go to move it an inch and it seems as if I'm clicking and dragging, and the cursor races acroos the screen, selecting everything in its path to the infinite edges of the illustrator (where no man nor woman has gone before), where no workspace or object exists. So, I recenter. Double click something, and suddenly things are flying again.

    My new suspicion is that it's operating so so so slowly that even my most patient clicks are not read until they are a cluster that together do something I did not want them to ever do.

    Does this make any sense at all? Does illustrator take up more RAM when operating than photo shop or indesign? Maybe I just have a memory problem...

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    Lisa Kristel commented  · 

    CMD T... I haven’t used illustrator in so long I’m not sure if I’ve tried that. But I guess I can today. It just kills me that Adobe is so i present for its users while demanding monthly payments from us. What the ****.

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    Lisa Kristel commented  · 

    Hudson Graham, I feel your pain.

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    Lisa Kristel commented  · 

    Ouch, Anonymous! My mac is so old, I don't think any of my other software will run if I go back to the original OS. It's nice that you got a human from Apple to tell you this.

    I would like a human from Adobe to speak to me about this. It seems in all the years we've been using computers, operating systems upgrade, and other software follows suit to be compatible.

    Why doesn't Adobe update Illustrator to be compatible with High Sierra? Can the answer really be that we have to go BACKWARDS to keep using their software effectively and efficiently?

    Please, Adobe, please make Illustrator CC compatible with High Sierra.

    I think that's what I invest my monthly fee into: constant updates, the latest and the greatest. Seriously!

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    Lisa Kristel commented  · 

    Sara Bentley , thanks, but strange things happen when I don't even select the hand tool. For instance, I will select an object with the selection tool, then when I click to drag it, instead everything in the path of my drag gets selected, and the screen zooms along as super speed up off into the world beyond the board. (Honestly don't know how to explain that. Hope you get it.) Now, you might think my track pad is damaged, but I had it checked out at apple, and it doesn't happen in any other program.

    Could the problem be that the program is just working extremely slowly? Which leads me to click twice in impatience, therefore selecting a new action/tool? In that case, how do I correct a lazy, sloth like illustrator?

    thanks for your suggestion and help!

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    Lisa Kristel commented  · 

    Simon, sorry, I did not find a solution. Basically I don't use illustrator anymore, even though I pay for it monthly. I'm frustrated that Adobe does not offer more than this forum for help. While I did receive a suggestion from one of Adobe's experts—to trash preferences or quit other programs—that didn't work (it worked for inDesign though). So it's worth a try to trash preferences and to shut down Chrome while you're working.

    However, even if it's a software conflict, shouldn't adobe update their software to prevent this? If so many people have this same issue, and it prevents them from working, and the COMMON DENOMINATOR is Adobe, would Adobe please please please figure out how to remove this conflict? Please?

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    Lisa Kristel commented  · 

    The hand tool gets stuck and no matter what other tool I click on the toolbar, it won't change. Makes working impossible and EXTREMELY frustrating. Using MacAir /high sierra/illustrator CC. My idea? Fix this please.

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