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  1. Artboard Tool button crashes Illustrator

    4 votes

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    2 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Admin →
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    Anonymous shared this idea  · 
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    Anonymous commented  · 

    I'm trying to put this in the "Illustrator Bugs" category, but the button I have to click says "Post idea". Apologies if this is in the wrong area.

    Every time I click the artboard button Illustrator crashes.

    I'm using a 2017 iMac
    Illustrator version 22.0.1

    I've been having the same problem since the last time I updated Illustrator (several months). Doing research in the trouble shooting forum leads me to believe this has been a problem since October 2017.

    No one had posted a solution in the forum.

    I spent a while on Adobe's website searching for the appropriate phone number to call, then over an hour on the phone with a very nice tech support person. He was able to fix this problem by deleting the application settings. The whole day I was able to add artboards without the application crashing.


    However, the very next day the problem came back. Also, all of the settings I had to manually restore were gone again. So I'm stuck with the problem AND my settings were erased.

    I suppose deleting my personal settings again might make it work, but I really don't have time to ***** around restoring my settings every day.

    This has been a known issue (according to the forums) since October 2017!

    5 months!

    What legitimate software company lets a major issue like this go unsolved for 5 months?

    I'm very unimpressed.

  2. Illustrator crashes when adding an art board

    3 votes

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    0 comments  ·  Illustrator (Desktop) Bugs » Documents and Artboards  ·  Admin →
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    Request to Contact Support  ·  Illustrator Engineering responded

    We are closing the ticket due to lack of response.
    If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    With Best Regards,
    Raghuveer Singh
    Illustrator Team

    Anonymous shared this idea  ·