Artboard Tool button crashes Illustrator
I'm trying to put this in the "Illustrator Bugs" category, but the button I have to click says "Post idea". Apologies if this is in the wrong area.
Every time I click the artboard button Illustrator crashes.
I'm using a 2017 iMac
Illustrator version 22.0.1
I've been having the same problem since the last time I updated Illustrator (several months). Doing research in the trouble shooting forum leads me to believe this has been a problem since October 2017.
No one had posted a solution in the forum.
I spent a while on Adobe's website searching for the appropriate phone number to call, then over an hour on the phone with a very nice tech support person. He was able to fix this problem by deleting the application settings. The whole day I was able to add artboards without the application crashing.
However, the very next day the problem came back. Also, all of the settings I had to manually restore were gone again. So I'm stuck with the problem AND my settings were erased.
I suppose deleting my personal settings again might make it work, but I really don't have time to screw around restoring my settings every day.
This has been a known issue (according to the forums) since October 2017!
5 months!
What legitimate software company lets a major issue like this go unsolved for 5 months?
I'm very unimpressed.
Anonymous
shared this idea
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh
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Anonymous
commented
I just lost a bunch of work to this bug as well. Absurd that I keep using Adobe products.
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Anonymous
commented
I'm trying to put this in the "Illustrator Bugs" category, but the button I have to click says "Post idea". Apologies if this is in the wrong area.
Every time I click the artboard button Illustrator crashes.
I'm using a 2017 iMac
Illustrator version 22.0.1I've been having the same problem since the last time I updated Illustrator (several months). Doing research in the trouble shooting forum leads me to believe this has been a problem since October 2017.
No one had posted a solution in the forum.
I spent a while on Adobe's website searching for the appropriate phone number to call, then over an hour on the phone with a very nice tech support person. He was able to fix this problem by deleting the application settings. The whole day I was able to add artboards without the application crashing.
However, the very next day the problem came back. Also, all of the settings I had to manually restore were gone again. So I'm stuck with the problem AND my settings were erased.I suppose deleting my personal settings again might make it work, but I really don't have time to ***** around restoring my settings every day.
This has been a known issue (according to the forums) since October 2017!
5 months!
What legitimate software company lets a major issue like this go unsolved for 5 months?
I'm very unimpressed.