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Megan

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  1. Illustrator crashing repeatedly

    10 votes

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    1 comment  ·  Illustrator (Desktop) Bugs » Performance  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Megan shared this idea  · 

  2. Illustrator CC 2018(Mac) Crashes every time I save

    16 votes

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    94 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    An error occurred while saving the comment
    Megan commented  · 

    I am also having this problem. Dozens of times a day as we are in Illustrator from 8 - 6 ("9-5") here. Tried uninstalling and reinstalling and now not only does it not allow me to save files as I am working on them, crashing regularly on save or save as, it is also dropping all my preferences including shortcuts, panels arrangements, appearance and file handling. I also cannot move objects if they are on the general pasteboard - I have to put them on an artboard, move the artboard to the desired location on the pasteboard and then move the items around on the artboard until the desired layout is reached.

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