Illustrator crashing repeatedly
Since upgrading to the previous release of Illustrator (current version 22.0.1) Illustrator has been crashing repeatedly. Sometimes for no reason, but most frequently on Save (Cmd+S or menu item). This occurs roughly 30 times per day.
Since updating to 22.0.1 when Illustrator crashes it also deletes all preferences in eluding keyboard shortcuts, user interface settings, file handling, performance - all of it.
Every time the programs crashes it leaves [random string].tmp files in the original files location.
I have tried a complete uninstall and reinstall on Illustrator, a seperate complete uninstall and reinstall of Creative Cloud and all apps - this made the problem worse (see second paragraph).
This is crippling our workflow (particularly when combined with serious issues InDesign since update - to be posted on InDesign forum).
Running Creative Cloud 4.4.0.294 with Illustrator 22.0.1
on MacOS High Sierra version 10.13.1
with 4GHz Intel Core i7 processor
32 GB 1600MHz DDR3 Memory
with an AMD Radeon R9 M295X 4GB graphic card.
Megan
shared this idea
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.
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Anonymous
commented
I'm adding to this thread because I am having the same issue now. Repeated freezes and crashes in Illustrator now. My "now" is the current 22.1 release however. I had no issues for all previous releases and now I'm getting consistent crashes. Screen locks up. I'm on Mac High Sierra 10.13.3 - 2.9 GHz Intel Core i5 / 16Gb ram.