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Richard Lam

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    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

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    Richard Lam commented  · 

    I've run into the same problem. I can open the font list and scroll as long as I don't move the cursor within the list itself. As soon as the cursor moves, it closes.

    The selected text sometimes previews the font that the cursor happened to hover over before the list closes. But the change doesn't stick — as soon as I select, move or hover over the text, I can see that no change has been made.

    Richard Lam supported this idea  · 

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