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    41 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Flag idea as inappropriate…  ·  Admin →

    Hi ,

    Thanks for reporting the issue . Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :

    1. Machine details which can be found by :
    MAC : Choose Apple menu  > About This Mac.

    WIN : Go to settings and Click on System and Click on About . In Windows Specifications , machine details can be found .

    2. Version of Illustrator .

    3.Kindly rename your Preferences folder placed in below location and share this folder with us .
    MAC: /Users//Library/Preferences/Adobe Illustrator Settings//
    WIN: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator Settings\

    Kindly share the above with us in a Zip file at Please mention the title of this issue as the subject of the mail.

    Ankit Goyal
    Illustrator team

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    Connie commented  · 

    Check any settings in your antivirus apps. I have to turn on "Pause Secure Keyboard" every time I turn on my computer so I can use the keyboard commands for the zoom tool in any of the CC apps. I use Webroot. Once I do that, I have no problems.

    Connie supported this idea  · 
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    Connie commented  · 

    I just updated to High Sierra and my Illustrator CC is current. I am having the same problem. I can't get the zoom tool or the hand tool to work at all. So hard to work without this keyboard shortcut. :(

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