Connie
My feedback
1 result found
-
22 votes
Hi ,
Thanks for reporting the issue . Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :
1. Machine details which can be found by :
WIN : Go to settings and Click on System and Click on About . In Windows Specifications , machine details can be found .
MAC : Choose Apple menu > About This Mac.2. Version of Illustrator .
3.Kindly rename your Preferences folder placed in below location and share this folder with us .
MAC: /Users//Library/Preferences/Adobe Illustrator Settings//
WIN: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator Settings\Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
Regards,
Ankit Goyal
Illustrator teamAn error occurred while saving the comment Connie supported this idea ·An error occurred while saving the comment Connie commentedI just updated to High Sierra and my Illustrator CC is current. I am having the same problem. I can't get the zoom tool or the hand tool to work at all. So hard to work without this keyboard shortcut. :(
Check any settings in your antivirus apps. I have to turn on "Pause Secure Keyboard" every time I turn on my computer so I can use the keyboard commands for the zoom tool in any of the CC apps. I use Webroot. Once I do that, I have no problems.