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Wolfgang Housseaux

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3 results found

  1. Apple M1 Compatibility #1 feature request!

    3 votes

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    0 comments  ·  Illustrator (Desktop) Feature Requests » Performance, Enhancements  ·  Admin →
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    Wolfgang Housseaux supported this idea  · 

  2. AI 2020 V.24 Unknown Error while saving in AI "when a PDF joboption file is present in the adobe PDF preferences folder"

    79 votes

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    157 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Thanks for reporting the issue .
    We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

    We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

    2)Please try the below mentioned workaround and let us know if that helps:

    If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
    1. Navigate to user presets folder
    Win: appdata\Adobe\Adobe PDF\Settings
    Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
    2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
    3. Launch Illustrator and check if you can save the document

    If you use custom…

    Wolfgang Housseaux supported this idea  · 
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    Wolfgang Housseaux commented  · 

    We had the same issue. We followed instructions from Andrea and the problem dissapeared. macOS Mojave.

    FAKE NEWS! Problem not fixed!

  3. Illustrator loses gradient fills from PDFs, generated in InDesign

    14 votes

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    25 comments  ·  Illustrator (Desktop) Bugs » Gradients  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi Everyone,

    The fix has been rolled out and is available in our latest release build – 29.3.0 which is available worldwide now.

    Illustrator will now keep gradient fills applied to objects in imported PDFs, generated by InDesign.

    What’s new in 29.3: https://helpx.adobe.com/illustrator/using/whats-new.html

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback.

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    Wolfgang Housseaux commented  · 

    Glad to know I'm not the only one... No answer whatsoever from Adobe since May 2018...

    Wolfgang Housseaux shared this idea  · 

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