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Wolfgang Housseaux

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  1. 3 votes

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    Wolfgang Housseaux supported this idea  · 
  2. 78 votes

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    Hi,

    Thanks for reporting the issue .
    We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

    We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

    2)Please try the below mentioned workaround and let us know if that helps:

    If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
    1. Navigate to user presets folder
    Win: appdata\Adobe\Adobe PDF\Settings
    Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
    2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
    3. Launch Illustrator and check if you can save the document

    If you use custom…

    Wolfgang Housseaux supported this idea  · 
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    Wolfgang Housseaux commented  · 

    We had the same issue. We followed instructions from Andrea and the problem dissapeared. macOS Mojave.

    FAKE NEWS! Problem not fixed!

  3. 6 votes

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    10 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →

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    Wolfgang Housseaux commented  · 

    Glad to know I'm not the only one... No answer whatsoever from Adobe since May 2018...

    Wolfgang Housseaux shared this idea  · 

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