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Sarah

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  1. Illustrator version 22.1 keeps crashing my computer.

    9 votes

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    5 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Admin →
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    Sarah commented  · 

    No problem, happy to help! I'm glad it has fixed the freezing issue for you as well, it was extremely annoying. I have to admit it's a pain when they update the software and don't seem to have bug tested it in enough environments.

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    Sarah commented  · 

    Hey Wes,

    So I figured out a fix for this issue. If you go into Illustrator > Preferences > Performance. Uncheck the box GPU Performance and the Animated Zoom.

    This seems to have fixed the issue on my Mac.

    Hopefully this works for you as well!

    Sarah supported this idea  · 

  2. Illustrator 22.1 crashing on MacOS high sierra every time I try and save work

    1 vote

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    0 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

    Sarah shared this idea  · 

  3. Illustrator CC 2018(Mac) Crashes every time I save

    16 votes

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    94 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    Sarah commented  · 

    I have just updated Illustrator to version 22.1 from my creative cloud and it is crashing every time I try and save! This is not good at all. I am running MAC OS High Sierra 10.13.5

    Will you be fixing this issue?

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