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Sarah

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  1. 5 votes
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    4 comments  ·  Illustrator (Desktop) Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →
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    Sarah commented  · 

    No problem, happy to help! I'm glad it has fixed the freezing issue for you as well, it was extremely annoying. I have to admit it's a pain when they update the software and don't seem to have bug tested it in enough environments.

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    Sarah commented  · 

    Hey Wes,

    So I figured out a fix for this issue. If you go into Illustrator > Preferences > Performance. Uncheck the box GPU Performance and the Animated Zoom.

    This seems to have fixed the issue on my Mac.

    Hopefully this works for you as well!

    Sarah supported this idea  · 
  2. 1 vote
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    0 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

    Sarah shared this idea  · 

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