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James Lynch

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    10 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

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    James Lynch commented  · 

    I am having very similar issues. I go to open an illustrator file from finder. It launched photoshop instead. Then I try to open an illustrator file while illustrator is open, and I get that welcome page too. From that page, if I go to menu > open > then I find the document I want to open, Illustrator tells me it's already open.

    Your comment on "being able to open files properly is a pretty basic feature..." couldn't be more spot on.

    Do you, or anyone here, know about a fix?

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