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  1. 200 votes

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    Thank you all for reporting this issue and providing us your valuable feedback.

    What we have found out so far is that this issue can happen in multiple workflows. For clear tracking, validation and closure. We will closing this thread for given below two scenarios which we believe are fixed now:

    1)Double click any Ai file to launch Illustrator
    2)Placing files in Illustrator via Bridge.

    For two other scenarios that we know of that can cause this, we have created a separate thread :https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39220189-ai-displays-the-start-screen-on-opening-the-file-a .If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on newly provided User voice thread and provide Test File via File→Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.

    1. On opening a file in Illustrator the START SCREEN do…

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    Matt Bale commented  · 

    After a little while without the issues, I've had issue 2 from above happen twice already today.

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    Matt Bale commented  · 

    I have started a discussion on the prerelease forum for the bugs carried over to 23.0.3...

    https://forums.adobeprerelease.com/illustratorpr/discussion/2018/errors-carried-over-from-previous-version

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    Matt Bale commented  · 

    I am experiencing the same issues in the pre-release build. Both the blank screen after 'open with' file issue, and the multiple files open but appear the same in each window fault.

    Matt Bale supported this idea  · 
  2. 4 votes

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    Need More Info  ·  Anish Kumar responded

    Hi,

    We have made a fix in latest version for the same. Can you please upgrade to 23.0.3 and let us know if you still face this issue?

    Thanks
    Anish

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    Matt Bale commented  · 

    This is this issue is still occurring in 23.0.3 I've listed it here under the pre-release forum with others that have been carried over....

    https://forums.adobeprerelease.com/illustratorpr/discussion/comment/15610#Comment_15610

    Thanks

    Matt Bale supported this idea  · 
  3. 7 votes

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    Matt Bale commented  · 

    Illustrator 2019 on iMac Retina 5k, Late 2014 - High Sierra

    Matt Bale shared this idea  · 

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