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Neha Jha

← Adobe Illustrator

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2 results found

  1. Workspace panels move on their own

    9 votes

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    7 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Admin →
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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have a feature to popup colors panel when you click on fill/stroke proxy. Please remove the colors panel from the the workspace when it pops-up you should be fine. When I say remove you just have to remove from the dock and keep it as a floating

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    Neha Jha commented  · 

    Hi Alex, Since this is not a generic issue, we would like your help to reproduce it. Could you please provide the screen recording of your issue. Can you provide us your illustrator preferences folder ?

    Steps to reach the Preferences folder:

    MAC:
    1. Launch Finder application
    2. Press "command + shift + g"
    3. Type ~/Library/Preferences
    4. Preferences should be present with the name of Adobe Illustrator 23 Settings

    Win:
    1. Press Win+R
    2. Type %appdata%
    3. Go to Folder 'Adobe'
    4. Preferences should be present with the name of Adobe Illustrator 23 Settings
    Please compress this folder and share with us.

  2. saved workspace not the same after 22.1 update

    3 votes

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    Resolved (Comments Open)  ·  2 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Admin →
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    Neha Jha commented  · 

    Hi,
    Sorry for the inconvenience. Could you please provide us your system information and possible your preference file?

    Thanks
    Neha Jha

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