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1. Illustrator does not open files or create new files; macOS High Sierra 10.13.3

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   4 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

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   Anonymous commented  ·  Oct 29, 2018  ·  Edit…  ·  Delete…

   I found a fix, but it wasn't really a solution. I had backed up my Keyboard Shortcuts and Workspace and added them to 23 after install. I removed them when I was still having the issue, and it seemed to fix the problem

   However, it meant that I had to totally rebuild my workspace (which consumes one screen alone) and my keyboard shortcuts. So, not a solution, but it did fix it.

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   Anonymous commented  ·  Oct 28, 2018  ·  Edit…  ·  Delete…

   This is happening to me now, as well. It started out as a random issue, not with every file. Now it is consistently every file I open or try to create.

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   Anonymous supported this idea  ·  Oct 28, 2018