Illustrator does not open files or create new files; macOS High Sierra 10.13.3
I'm running Illustrator CC 2019 on a MacBook running High Sierra 10.13.3 I cannot open files or create new files at all.
Anonymous
shared this idea
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Khalil Chikh
commented
I had to open preferences and check on "Use legacy "File New" interface" to solve the problem
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Anonymous
commented
I found a fix, but it wasn't really a solution. I had backed up my Keyboard Shortcuts and Workspace and added them to 23 after install. I removed them when I was still having the issue, and it seemed to fix the problem
However, it meant that I had to totally rebuild my workspace (which consumes one screen alone) and my keyboard shortcuts. So, not a solution, but it did fix it.
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AdminNitish Agarwal (Illustrator on Web/iPad Team)
(Lead Software Engineer, Adobe Illustrator)
commented
Hi,
Sorry for the inconvenience caused.
Does quitting and relaunching illustrator solves your problem?
If no, please email me at nitiagar@adobe.com so that we can look into the issue further.Thanks & regards
Nitish Agarwal -
Anonymous
commented
This is happening to me now, as well. It started out as a random issue, not with every file. Now it is consistently every file I open or try to create.