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Christian Flores

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  1. Cursor stuck on hand

    47 votes

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    32 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Admin →
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    Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    We need your help in re-creating this issue at our end. If this issue is reproducible at will, please reach out to sharewithai@adobe.com with your convenient time for remote screen sharing. If this happens intermittently, please do screen recording and send us the same. Any other details that help in re-creating this issue will be helpful (files, workspace, plug-ins, preferences, etc.)

    -Rama
    Illustrator Team

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    Christian Flores commented  · 

    The hand tool will randomly appear (sometimes with shortcut, sometimes not) and then refuses to go away no matter how many times I hit spacebar or escape. I have to quit and relaunch illustrator to fix.

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    Christian Flores commented  · 

    The hand tool will randomly appear (sometimes with shortcut, sometimes not) and then refuses to go away no matter how many times I hit spacebar or escape. I have to quit and relaunch illustrator to fix.

    Christian Flores supported this idea  · 
    An error occurred while saving the comment
    Christian Flores commented  · 

    The hand tool will randomly appear (sometimes with shortcut, sometimes not) and then refuses to go away no matter how many times I hit spacebar or escape. I have to quit and relaunch illustrator to fix.

  2. Can't finish previewing. Could not complete the requested operation.

    773 votes

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    464 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Need More Info  ·  Adminaishwarya (Admin, Adobe Illustrator) responded

    Thanks for raising this. We've looked into this issue from our side, but we're unable to reproduce the issue internally so far.

    If you're still seeing it, could you help us with a few details so we can dig in further?

    • Are you still facing the issue? (yes / intermittent / no longer)
    • Machine configuration — OS and version, GPU, and Illustrator version/build
    • Reproduction rate — does it happen every time, or only sometimes?
    • A screen recording of the issue as it happens, if you can capture one
    • The AI file you were working with when the issue occurred (feel free to share a stripped-down/anonymised version if the original is confidential)

    If the issue is 100% reproducible on your machine, we'd be happy to set up a short debug session with you.


    Thanks for your patience and for helping us track this down.


    Warm regards,

    Aishwarya G Gadodia

    Christian Flores supported this idea  ·