Donna
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Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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I am logged in but when trying to access my library in Illustrator, it says i am not logged in. I've tried logging out and logging in, restarting.....