Ted Wichman

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    57 comments  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Ted Wichman commented  · 

    Hi Abby.

    Thanks for your message. Those are good tips.

    The original issue (being unable to select text with the direct select tool) seems to be resolved with the latest update 23.0.4. Is anyone else still running into this problem?

    Ted Wichman commented  · 

    Hi Judy.

    On my system, the direct select tool works on everything except non-selected text anchors. I.e. if I click on the anchor and drag, it appears to move but the position does not change when the mouse button is released. However I see normal behavior if I select the text first, and then attempt to drag the object.

    Are you seeing issues outside of this behavior?

    Ted Wichman commented  · 

    This bug is NOT fixed. The direct select tool is still unable to move/drag text when the user clicks on a non-selected text anchor point.

    Ted Wichman commented  · 

    Thank you for attempting to fix the issue. The issue still exists.


    I downloaded and installed the application using the version installer.

    Although Illustrator launched after the application was installed, I quit and relaunched Illustrator 2019 from the Applications folder to ensure I was opening the updated version.

    Action: Click and drag on a text object using select tool (solid arrow): OK

    Action: Click and drag on a text object direct select tool (hollow arrow): OK

    Action: Click and drag on a text anchor direct select tool (hollow arrow): Point appear to move. On mouse, object stays in it’s original location.

    Action: Turned off Smart Guides

    Action: Click and drag on a text anchor direct select tool (hollow arrow): Point appear to move. On mouse, object stays in it’s original location.

    Note: Without Smart Guides, the text anchor box that appears on mouse hover, has a new appearance although the behavior is the same.

    I tested clicking on a text anchor.

    I created a Quicktime movie of the behavior that I would be more than happy to share.

    Also, anyone from the dev or QA team is welcome to reach out to me (Support has already been engaged and viewed the issue via RDP) for more information or assistance. Being a developer myself, I understand the complexities of of creating software to run on a myriad of system configurations, so PLEASE feel free to contact me. I will be happy to assist in any way.

    Ted Wichman
    Director of Innovation and Development
    Superior Communications, Inc.

    Ted Wichman commented  · 

    I just spent an hour "Chatting" with tech support. After trying numerous system settings they were unable to resolve the issue AND it was consistently occurring while they were logged in as a remote user on my machine. Much to my dismay, they indicated that they could not submit the issue as a bug, I needed to submit it here. I have the text transcript if you would like to review. That BTW, is a ridiculous waste of my time (since I have already demonstrated the bug to them), compounded by the fact that the bug also is wasting my time.

    Additionally, It appears to me that the Selection Tolerance is not being passed to text objects. It works fine for vector objects. This is a huge issue if you consider the number of times a user needs to select text. I am guessing a text object is set to 1 px by default, but whatever the default number is, it makes selecting text irritatingly slow and frustrating. Xd is also having issues with selection.

    BTW, I have been using Illustrator since Version 88, so I have a pretty good grasp on how selecting an object should work.

    Ted Wichman supported this idea  · 

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