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1. Illustrator hangs when opening a file or creating a new one

   3 votes

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   0 comments  ·  Illustrator (Desktop) Bugs » Launch  ·  Delete…  ·  Admin →
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   Anonymous supported this idea  ·  Nov 20, 2018

2. File > New or Cmd/Ctrl+N fails to create new document

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   29 votes

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   31 comments  ·  Illustrator (Desktop) Bugs » Documents and Artboards  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   We have heard no reports for newer versions (29.0 or 30.0) for this issue. Marking this as resolved. If anyone is running into this issue on recent version, please make a comment.

   Anonymous supported this idea  ·  Nov 20, 2018

3. Illustrator 2019 Crashes on startup

   14 votes

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   13 comments  ·  Illustrator (Desktop) Bugs » Launch  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

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   Anonymous commented  ·  Nov 20, 2018  ·  Edit…  ·  Delete…

   I am not able to create a new document. When finalizing settings and go to create....it just doesn’t create. Like I never did anything or made any any attempt at settings. I am using Mojave as well

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4. Unstable CC 2019 in Mojave

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   14 comments  ·  Illustrator (Desktop) Bugs » Launch  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Mojave is a supported operating system since Illustrator version 23.×.
   We request your help. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Anonymous supported this idea  ·  Nov 20, 2018