Unstable CC 2019 in Mojave
Illustrator CC 2019 on OSX Mojave is completely unstable.
Ive been working on a few files today, Illustrator crashes within 3mins of working on a file and there is no recovery file, so basically I lose what I am working on. Im now saving every 30 sec anticipating a crash. At first I htought it was a font conflict, so I outlined all of hte fonts. Nope, still crashes. Next I will uninstall Illust CC19 and re-install.
Mojave is a supported operating system since Illustrator version 23.×.
We request your help. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Anonymous
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Constant program crashes on very simple design work. Secondly when I restart the recent, last opened options shows none of the previous work that I had been working on!! Adobe should not be charging the very high charge for this rabble!
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Anonymous
commented
horrendous issues with file corrupting.
I lose work now on a daily basis.
Thankfully, If I save my .AI format with PDF compatibility.
I'm able to open the corrupt files on an old version i've got installed on a very old Mac Mini.Without that workaround, I'd have lost countless jobs.
Looking into alternatives to using Adobe Illustrator, surprising how terrible its got.
(I love Adobe too, but getting so stressful now, not knowing which files will be OK, and which will corrupt) -
Drew
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Illustrator ALWAYS crashes! I have 24gb 1600 DDR3
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Ali
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I also have the same issue with Mojave and illustrator CC. Can't open files or save them without illustrator crashing. Contacted Adobe tech support, and they stopped helping and claimed it was a Mac issue.... Uninstalled and re-installed illustrator several times, still having issues!
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RACHEL ALSBURY
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Finding the new CC2019 extremely slow compared to previous version. Crashes frequently. Takes ages to open documents and ages to save. Adversely effecting my work considering unistalling and going back to previous version.
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Logan
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Running Mojave and using Illustrator CC. I have the same problem , and it did not save a recovery file. Lost all my work, very simple illustrations. The file was only 9 MB. Please help!
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Philip
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Illustrator 2019 on Mac Mojave freezes when i try to create a new document or open an existing document.
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Semilha Studio
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Same issue here. Not enough memory to finish preview... or something like that. It's frustrating!
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ertru
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Not starting here, all work on pause and although Adobe claims theres an update on Ai and my system has all required stats for it I cannot get the update.
Crisis.
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Anonymous
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It is terrible, my whole office is suffering!!!
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Anonymous
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Same here. Crashing on very simple illustration. Not enough memory to preview . . . then crashes. I have 32 MB Ram running Mojave.
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L Soley
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Same here - mine crashes everytime I try to save EPS. It's sometime on saving ai.
Running Mojave, macpro and cc 2019 Illustrator.
Sometimes a restart helps temporarily. Downloaded the old version and it does the same. Often neither open and just bounce endlessles until 'Application not responding' appears. They also dont seem to be set as default to open an AI files...infuriating!
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Emilie
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Same here. Illustrator 23 on Mojave on MacBook Pro.
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Anonymous
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Hello, I met the same trouble since the last update. It's really horrible.
Please tell me if after re-install, you have the same problem.
Thanks