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    57 comments  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQ if you face difficulty in update.
    Or get in touch with us at any of the other support channels –

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Anonymous commented  · 

    Thank you for attempting to fix the issue. The issue still exists.


    I downloaded and installed the application using the version installer.

    Although Illustrator launched after the application was installed, I quit and relaunched Illustrator 2019 from the Applications folder to ensure I was opening the updated version.

    Action: Click and drag on a text object using select tool (solid arrow): OK

    Action: Click and drag on a text object direct select tool (hollow arrow): OK

    Action: Click and drag on a text anchor direct select tool (hollow arrow): Point appear to move. On mouse, object stays in it’s original location.

    Action: Turned off Smart Guides

    Action: Click and drag on a text anchor direct select tool (hollow arrow): Point appear to move. On mouse, object stays in it’s original location.

    Note: Without Smart Guides, the text anchor box that appears on mouse hover, has a new appearance although the behavior is the same.

    I tested clicking on a text anchor.

    I created a Quicktime movie of the behavior that I would be more than happy to share.

    Also, anyone from the dev or QA team is welcome to reach out to me (Support has already been engaged and viewed the issue via RDP) for more information or assistance. Being a developer myself, I understand the complexities of of creating software to run on a myriad of system configurations. You have my contact information, so PLEASE feel free to contact me. I will be happy to assist in any way.

    Ted Wichman

    Anonymous commented  · 

    Very well said Rick. I too have used Illustrator since v88 and find the fact that this version made it out of Q/A disturbing. I remember going to the Adobe conference some time around 2002 and being told by the keynote, that in an attempt to make them more compatible, they decided to swap the Illustrator and Acrobat development teams. Not just some of the developers… all of them. They joked about the disorientation of the teams. No sh*t. This is also around the time I started noticing what used to be rock solid tool becoming… lethargic and buggy. My guess is that whatever software disaster any one of us would have expect from such a careless move, is still haunting the code base. At least it feels that way to me.

    As a systems architect and programmer, I still use Illustrator to create wireframes (Xd... what a joke) and I am hearing a chorus of complaints from my peers and the companies I partner with about Adobe.

    Adobe. do you know how many times I grab a center point or end point of a text path only to have it drag away to nothing? Do you know how much of my time you waste? It's a lot, and I am getting to the point where I am contemplating biting the bullet and swapping out my Creative Cloud subscription, except this time, it won’t have anything to do with Adobe. There is a growing wave of contempt for your disregard of your user base. It will catch up to you.

    Anonymous commented  · 

    To be clear, this issue is more than just an inconvenience. Using the Direct Select tool on a text object's anchor point will not permit a user to move the object. The anchor is highlighted and appears to drag, but it does not move the text.

    Holding down the Alt key is not a viable workaround because it voids the advantages of grouping objects which was the whole point of the Direct Select tool.

    IMHO, Version CS3 was the last great version of Illustrator. While the new versions have some nice features, it was like going from a sports car to a minivan. Yes, there are some advantages to minivans, unless you need a sports car. Why would anyone NEED a sports car? Because time is money.

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