8 votes9 comments · Illustrator (Desktop) Bugs » Colors and Swatches · Flag idea as inappropriate… · Admin →
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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I'm having the same issue. I can't believe the simply things that used to work fine are now huge issues for those of us designing on a tight deadline. Sometimes I am not able to select a color within the gradient; its completely inaccessible. Other times I can drag the gradient between colors at the top, but the colors along the bottom cannot be moved along the gradient. Other times the gradient doesn't even show and the input fields are white and not accessible.
Seems to be a generic issue now that multiple people have experienced it.
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
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