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  1. freeform gradient tool is grayed out and not working.

    8 votes

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    11 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Admin →
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    dy commented  · 

    I'm having the same issue. I can't believe the simply things that used to work fine are now huge issues for those of us designing on a tight deadline. Sometimes I am not able to select a color within the gradient; its completely inaccessible. Other times I can drag the gradient between colors at the top, but the colors along the bottom cannot be moved along the gradient. Other times the gradient doesn't even show and the input fields are white and not accessible.

    Seems to be a generic issue now that multiple people have experienced it.

  2. Can't finish previewing. Could not complete the requested operation.

    773 votes

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    464 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Need More Info  ·  Adminaishwarya (Admin, Adobe Illustrator) responded

    Thanks for raising this. We've looked into this issue from our side, but we're unable to reproduce the issue internally so far.

    If you're still seeing it, could you help us with a few details so we can dig in further?

    • Are you still facing the issue? (yes / intermittent / no longer)
    • Machine configuration — OS and version, GPU, and Illustrator version/build
    • Reproduction rate — does it happen every time, or only sometimes?
    • A screen recording of the issue as it happens, if you can capture one
    • The AI file you were working with when the issue occurred (feel free to share a stripped-down/anonymised version if the original is confidential)

    If the issue is 100% reproducible on your machine, we'd be happy to set up a short debug session with you.


    Thanks for your patience and for helping us track this down.


    Warm regards,

    Aishwarya G Gadodia

    dy supported this idea  ·