Eisenheim
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7 votesRequest to Contact Support · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Eisenheim supported this idea ·An error occurred while saving the comment
Still a huge problem that remains unaddressed. Had a senior staff member remote in and heard nothing for 10 days, the response I got was by emailing him twice. Last email I got back said he'd be calling me 10 minutes later and didn't. By his own admission however, Adobe apparently are "clueless" to what the problem is. Totally unacceptable. Nothing I do fixes it, Dropbox, Fontbase etc. have zero bearing on my Windows 10 machine. It's a problem with Illustrator that can only be addressed by them.