1 result found
7 votesRequest to Contact Support · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Eisenheim supported this idea ·
An error occurred while saving the commentEisenheim commented
Still a huge problem that remains unaddressed. Had a senior staff member remote in and heard nothing for 10 days, the response I got was by emailing him twice. Last email I got back said he'd be calling me 10 minutes later and didn't. By his own admission however, Adobe apparently are "clueless" to what the problem is. Totally unacceptable. Nothing I do fixes it, Dropbox, Fontbase etc. have zero bearing on my Windows 10 machine. It's a problem with Illustrator that can only be addressed by them.