Libby
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Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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No support team here??? Illustrator is literally useless for me without the ability to export. Every attempt to export a .png of any size gives the following error message: "unable to export the following files."