Skip to content

Nancy

My feedback

1 result found

  1. 399 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    An error occurred while saving the comment
    Nancy commented  · 

    Same thing has been happening to me since I updated my OS to Mojave. I tried restarting my computer, signing in and out of Adobe CC, closing my web browser, and resetting my preferences for Illustrator.

    Finally found out what was causing the problem – Webroot SecureAnywhere.

    If you look at your menu bar (the bar that runs across the top of your screen), you'll see a little green icon with a W inside of it. Click that icon and then click "Pause Secure Keyboard Entry". That should fix it right away. You'll have to click it again every time you shut down or restart your computer (I haven't figured out how to set it permanently yet). Hope that helps!

Feedback and Knowledge Base