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It seems like opacity is applied on the Layer and not on the object inside that layer. It is possible that the user is selecting object inside the layer and not the layer itself. Hence the user is able to see the opacity of object which is 100% in this case and not the changed opacity of layer.
An error occurred while saving the commentAnonymous commented
I was having this problem too. I ended up going to the Transparency window and unchecking the Knockout Group box. It brought my selected paths back to true 100%.
Hope that helps you too!