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Jeff S.

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  1. Keyboard commands for zoom and hand tool don't work.

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    41 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi ,

    Thanks for reporting the issue . Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :

    1. Machine details which can be found by :
    MAC : Choose Apple menu  > About This Mac.

    WIN : Go to settings and Click on System and Click on About . In Windows Specifications , machine details can be found .

    2. Version of Illustrator .

    3.Kindly rename your Preferences folder placed in below location and share this folder with us .
    MAC: /Users//Library/Preferences/Adobe Illustrator Settings//
    WIN: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator Settings\

    Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.

    Regards,
    Ankit Goyal
    Illustrator team

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    Jeff S. commented  · 

    This is happening to just about everyone and you cannot replicate it on any computer? Seems unlikely.

    I have not done the latest update but this new issue is probably the weirdest .AI bug I’ve ever had. Having to Restart the computer each time and then it comes back at random. This has ruined 20+ years of automatic hand controls and is absurd. You guys should be ashamed of letting something like that go awry.

    But you have us captive with your subscription based software so we are at the mercy of ADOBE who is becoming more and more like the AT&T Death Star to most of your longtime and loyal users. We don't need more and more features every few months. We really just need a solid platform that we can rely on to make a living. I would pay just about anything for a hard copy of CS6.

    Jeff S.

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    Jeff S. commented  · 

    I also have been experiencing this just recently. I though it was only Illustrator but it is in Photoshop too. You have to close everything out and restart the MAC to fix it. I have been using space bar + command and option to reduce and enlarge the art board on the fly for over 20 years and now that is is gone it is killing me. Costing me work flow and time!!

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