15 votes6 comments · Illustrator (Desktop) Bugs » File Save, Import and Export · Flag idea as inappropriate… · Admin →
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
An error occurred while saving the commentPam Knight commented
I too am having problems - Illustrator won't open ANY files - curser goes round and round and nothing! After half an hour (tried several times) I have to use task manager to quit. After several attempts and an approaching deadline I reinstalled Illustrator with the latest update but that didn't work either - what do I do now??? Oh and I rebooted my computer.