Pam Knight
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15 votes
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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I too am having problems - Illustrator won't open ANY files - curser goes round and round and nothing! After half an hour (tried several times) I have to use task manager to quit. After several attempts and an approaching deadline I reinstalled Illustrator with the latest update but that didn't work either - what do I do now??? Oh and I rebooted my computer.