Anki Delfmann
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40 votes
It turns out the problem is fixed only partially in 26.3.1, only for some users, and the performance remains slow when grid is rendered with lines or dots in Outline mode. This applies to zooming, panning and ghosting of objects being moved.
Please help the team by providing your specs and answers to these questions:
1. Does it work fine with grid as dots in Preivew / Outline mode?
2. Does it differ from grid as lines in these modes?
3. What is slow for you exactly? How severe?
4. Is there a difference if you disable 'Grids In Back' option?
5. What are you lines/subdivisions settings?
And any other related feedback is appreciated. Let's track it down and get this really fixed.
An error occurred while saving the comment An error occurred while saving the comment Anki Delfmann
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I (and my team) have had this same problem for months now. We are working with a large icon file (each 24x24 pixels, optimised for as few anchor points as possible, pixel perfect, set on a pixel grid). Most of the icons are monochrome. The file was only 3.4 MB. Originally, we had over 600 art boards, and over 55 K anchor points.
I had tried all the recommended tricks, like switching from CPU to GPU view, etc. (but that made the zoom laggy). Today I spent more than 2 hours in the adobe help line, and gave various support staff access to my computer, where they tried a lot of things, deleted presets, and increased scratch disk memory. The problem persisted. I was then told the file was too complex, and there is nothing more they can do. And that I needed to reduce the number of anchor points, but they couldn't tell me to what number.
I proceeded to simplify the file, achieving a file size of 1.9 MB (!), 480 artboards and 49 K anchor points.
Sadly, the problem persists, and Illustrator immediately crashes when I try to show the grid in line mode.
I have a 2018 macbook pro, 2.8 Ghz 6-Core Intel Core i9, 32 GB 2400 MHz DDR4, Radeon Pro 560X 4 GB
Intel UHD Graphics 630 1536 MB, which I was told is plenty powerful for any Adobe app.I would really appreciate if Adobe could fix this soon, as I cannot believe a 1.9 MB file can be the cause of such a massive problem. Thank you!
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811 votesAnki Delfmann
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Follow-up from my earlier post: I tried to set up a whole new document and copy over the icons. Which worked fine, as the pre-set grid was much bigger. As soon as I set the grid to 1px X 1px, the same problem occurs.
I then proceeded to try all sorts of different pre-sets, and the 1 px grid is the problem (as I have seen mentioned before in this thread)
What works for us now as a workaround (we need a pixel grid and the 'show pixel grid above 600% zoom' doesn't seem to do anything), is (after many, many trials) to set the grid to 2 px with 2 subsections, and uncheck 'Grid in back'
This has cost me a whole day of work (including many crashes and hours on the helpline), but I hope it helps other members in the community. Attaching screenshots in English and German.