Skip to content

Alejandro Sánchez

← Adobe Illustrator

My feedback

1 result found

  1. Keyboard commands for zoom and hand tool don't work.

    22 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    41 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi ,

    Thanks for reporting the issue . Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :

    1. Machine details which can be found by :
    MAC : Choose Apple menu  > About This Mac.

    WIN : Go to settings and Click on System and Click on About . In Windows Specifications , machine details can be found .

    2. Version of Illustrator .

    3.Kindly rename your Preferences folder placed in below location and share this folder with us .
    MAC: /Users//Library/Preferences/Adobe Illustrator Settings//
    WIN: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator Settings\

    Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.

    Regards,
    Ankit Goyal
    Illustrator team

    An error occurred while saving the comment
    Alejandro Sánchez commented  · 

    Got it fixed! Followed this solution (https://macintoshhowto.com/osx/illustrator-stuck-hand-tool-high-sierra.html)
    • Set off "Enable Ask Siri"
    • In Accessibility > Voice Over Off
    • In Keyboard > Dictation set to Off
    • Sound > Input > Volume all the way down
    • Restart

    Then, try your aps and they should be working now. Yo can undo all the sounds stuff that you need back on.

    I know, crazy combinations of tweaks, but worked for me

    An error occurred while saving the comment
    Alejandro Sánchez commented  · 

    Same here. It just happened suddenly. I have restarted the computer and still not working. Ai, Ph and Indesign have the same issue. None of this aps are usable now, and I have deathlines to get thru today

    Running MacOS Mojave 10.14.1

Feedback and Knowledge Base

(thinking…)