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Alejandro Sánchez

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    41 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Flag idea as inappropriate…  ·  Admin →

    Hi ,

    Thanks for reporting the issue . Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :

    1. Machine details which can be found by :
    MAC : Choose Apple menu  > About This Mac.

    WIN : Go to settings and Click on System and Click on About . In Windows Specifications , machine details can be found .

    2. Version of Illustrator .

    3.Kindly rename your Preferences folder placed in below location and share this folder with us .
    MAC: /Users//Library/Preferences/Adobe Illustrator Settings//
    WIN: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator Settings\

    Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.

    Regards,
    Ankit Goyal
    Illustrator team

    An error occurred while saving the comment
    Alejandro Sánchez commented  · 

    Got it fixed! Followed this solution (https://macintoshhowto.com/osx/illustrator-stuck-hand-tool-high-sierra.html)
    • Set off "Enable Ask Siri"
    • In Accessibility > Voice Over Off
    • In Keyboard > Dictation set to Off
    • Sound > Input > Volume all the way down
    • Restart

    Then, try your aps and they should be working now. Yo can undo all the sounds stuff that you need back on.

    I know, crazy combinations of tweaks, but worked for me

    An error occurred while saving the comment
    Alejandro Sánchez commented  · 

    Same here. It just happened suddenly. I have restarted the computer and still not working. Ai, Ph and Indesign have the same issue. None of this aps are usable now, and I have deathlines to get thru today

    Running MacOS Mojave 10.14.1

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