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Cynthia

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  1. Clicking on File > File Info... does nothing and sometimes locks up

    12 votes

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    18 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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    Cynthia commented  · 

    Same happens in Mojave, on a 2018 MacBook Pro with Illustrator 2019 (23.0.2). A lot of the shortcuts still work for menu items that are grayed out, though. Restarting Illustrator sometimes works.

  2. Illustrator 2019 won't quit (thinks a window is open) & all the menus are in disabled state.

    18 votes

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    22 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Admin →
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    Cynthia commented  · 

    Yup, it's a bug. I have a lot of Illustrator 2019 menu items grayed out. However, the shortcuts for those items still work! Such as viewing outline mode. Cmd-Y will still toggle it, but if I click the menu item, nothing happens. A bunch of them gray out and occasionally come back. So I would say, try Cmd (Ctrl) Q and see if that works.

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