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Illustrator 2019 won't quit (thinks a window is open) & all the menus are in disabled state.

Hello,

I updated to Illustrator 2019 today, and I have gone to close it down but the option is greyed out in the file menu.
If I click anywhere it makes the error noise as if I have got an open window.
This seems to be a glitch with the latest software release.

Thanks

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  • Gabby Moran commented  ·   ·  Report

    How can I go back to Ai 2018 since 2019 is not working, can somebody tell me?

  • Gabby Moran commented  ·   ·  Report

    same issue, Ai 2019 is not responding, I contacted Adobe support, they uninstalled and installed App but still with same problem, not responding

  • Charles Cousins commented  ·   ·  Report

    Same issue. All menu items are greyed out and can't use shortcuts. I have to force quit and lose my artwork.

    Running iMac OS 10.14.6, 32 GB DDR3 with over a terabyte of available hard drive space. 27-inch iMac at 2560 x 1440. Never had any problem until today.

    It did seem to start after I clicked on the graphic styles panel which I had docked. Had a file open, clicked on it, and that was the last thing I was able to do.

  • Josh commented  ·   ·  Report

    I closed the graphic styles panel and created a new workspace. This seems to have stopped the issue of all menus being grayed out (disabled) like there is an open dialog box. But it's only been a few days.

    This also seems to be related to a message that pops up sometimes "There is not enough memory to process the appearance of an object". Is this the dialog box that is disabling all my menus but I can't see it?

  • Josh commented  ·   ·  Report

    I have this same issue, upon the first launch of Illustrator 2019 all menus are grayed out (disabled) like there is an open dialog box or something. I have to force quit to get Illustrator to quit. On the second launch, it usually works okay. I am running Mac OS 10.14.5.

  • Anonymous commented  ·   ·  Report

    I was able to overcome the problem. First, I uninstalled it via the Creative Cloud app. When I went to re-install it, it showed it was still installed! So I uninstalled it again. Because I had Illus 18 still installed, it showed I could "update" it, which I did. Upon launching the updated v19 it did not have the grayed out menus. However, I did not change my workspace but I'm not going to, because it's not necessary. I hope this helps somebody.

  • Jesse Barney commented  ·   ·  Report

    I just hit an accidental hotkey that did the same thing. I don't know what I turned on, when I am in the menus on the top of the screen the cursor is automatically in "search" in the help menu.

  • Anonymous commented  ·   ·  Report

    Obviously, it doesn't appear to be a high priority bug.

  • Camile Gauthier commented  ·   ·  Report

    Same issue. It's like a dialog box is open somewhere , I can't see it and I can't close it (tried ESC and Enter).

  • Anonymous commented  ·   ·  Report

    Dominic: I've received no reply on this. I've switched back to 2018 version for now.

  • Dominic commented  ·   ·  Report

    Hi, Did you find a solution to this? Having the same problem.

  • Anonymous commented  ·   ·  Report

    i have seen a few times on mac and pc. restart fixes. i have mac at work and pc at home.

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