Nina
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15 votes
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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The same exact thing is happening to me, so frustrating! Please advise if there is a solution, I've got deadlines!